I was very dissapointed that they would not return to repair a few things that I was not satisfied with (caulking of exposed nails, bent siding and gutter) I called repeated times and they kept saying they would send someone over and call me, but never did. They left the house itself filthy with dirt and dirty hand prints all over it ( They started my roof on a rainy day, the yard was a muddy mess after). I had to have it pressure washed. Overall, not really happy and pretty darn sure they will not honor the 25 years workmanship guarantee if they will not even come and finish the job.
This is a mixed review. My wife and I had two houses needing roof replacement after Florence. I was very satisfied with the quality and promptness of the work done with the exception of the cleanup afterwards. I didn't expect every nail to be picked up, but they definitely could have done a better job picking up the trash at the end of the jobs. My real disappointment is how Excel handled an error on one of the job estimates. Per the office manager, their estimator miscalculated the amount of plywood needed. We paid up front, in full, over $20,000 to have our roofs replaced. When both jobs were complete, we received an $80 bill for one sheet of plywood. After almost two months of back and forth (because they ignored numerous emails, phone calls and messages) over an error on their part, the situation has finally been resolved. They essentially held my roof warranty information hostage until I gave them their $80. I want to give Excel a 4.5 star rating for the quality of the work performed, but they only get one star for how they handled the rest of the transaction.
After hurricane florence, we contacted several local roofers. Excel was the only one who gave us good customer service and a new roof within 2 weeks. Our roof looks perfect - the color choice with the help of Eric compliments our siding and shutters. Eric was even on the roof with the crew several times to check their work.
I understand Excel excels at roofing...I just wish I could get in contact with them. Their mailbox is "...full and not accepting new business...goodbye!"Perhaps an email account might be beneficial?
I had numerous referrals for Excel Roofing and they were all correct. Great job! Excellent work and kept the job site very clean each day. My roof was more than 20 years old and in need of replacement. Thanks Excel for making me feel secure once again. I highly recommend talking with Excel about your roof project. Their detailed estimates are another bonus.
Excel Roofing Company is a UK Roofing Contractor based in Wilmington, South East England. Excel Roofing Company is located at 447 Marion Dr, Wilmington, NC 28412, USA, Wilmington, South East England 28412, UK.
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