Absolutely horrible. My order was accepted and unknowingly to me cancelled. No notification at all. Pitiful service not worth one star.
Update- Ordered on 10/10/18... against my better judgement. Our $50 order was messed up. I called to speak with a manager. All of my info was taken, but I never received a return phone call. Most likely our last order. Their customer service sucks and there are just way too many options now. Sometimes the order is messed up a lot sometimes, it's just a little, but with the amount of inflation they add to the various menu items, it's always so disappointing when request are mishandled. I enjoy the convenience but the customer service always falls short for me. My food has arrived wrong nearly all the time save for a few drivers that check my order for accuracy before departing from the restaurant(to which I am always grateful when that occurs). Work on the customer service aspect. I find when I've called, I've had to go through red tape to get a "partial refund," though I've ordered so many times with them. I would also focus on paying more attention to detail, and work on the mark-up of menu items especially since a lot of time, food often arrives cold, strewn about and sometimes wrong altogether. I feel with minor improvements, you may be able to turn It around for the better, improve the quality of service and meet the standards set forth by your competitor.
I hate to rate so low, but Ive been using Surfside Express for several months. At first I was very pleased with the service, and the user friendly website. However, the last 3 tines Ive used the service have been terrible experiences. I waited an hour and 45 minutes for my last order and they refused to refund my money or make it right. The time before that, I was given the wrong food and offered to solution to make it right. And the final time, the driver was a smoker and my food smelled and tasted like smoke so I had to throw it away. They refused to refund my money. So, sadly I will no longer use Surfside. Terrible customer service.
Wow. How sad. We have been ordering from this company since the day it started. We have always been so pleased with the service. Recently this company has been failing to live up to very basic standards. Tonight was the deal breaker. After waiting over an hour for our food on a night that isn't that busy they driver delivered the wrong food. I called immediately and asked for a refund, and the girl answering the phone had no idea how to handle the situation. There are many other delivery services now in Wilmington and I will happily give them our business.
Sadly, I have ordered my last meal from Surfside. I try very hard to support local businesses and have been a consistent repeat customer, despite the fact that EVERY SINGLE order I receive from them is incorrect. We just ordered again tonight and the order was, again, incorrect. Sometimes, the restaurant bags it incorrectly, sometimes, as tonight, the add-on drinks from Surfside are incorrect. It doesn't really matter. When I am paying a delivery fee AND an increase on the restaurant's price, I expect my order to be correct. I will be using their competition from today forward. They don't have as many restaurants, but the order is always correct.
Surfside Express Delivery is a UK Meal Delivery based in Wilmington, South East England. Surfside Express Delivery is located at 2002 Eastwood Rd #106B, Wilmington, NC 28403, USA, Wilmington, South East England 28403, UK.
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