HORRIBLE!!! Worst customer service I have ever seen, the owner is very rude. Electrician showed up with no tools and had to borrow a screwdriver and after he left my breaker box was sparking and almost burned my house down because he did not tighten down the screws . I called the company to let them know and I was called a liar by the owner of the company and told that kind of thing does not happen with us. The family and owners give themselves 5 star reviews to make up for it they are not real customers. Just look at Angela!! Once again they added another 5 star review to THEMSELVES. Just look how they responded to the complaint. First of all I never had tools sitting on a table next to the breaker box because I did not work on it myself, I had to go and find a screwdriver. Also it was a sunny day when he came out to work on it so he did not have to go out in the rain. He told me that he lost his screw driver and did not have one. Also to say that I was told it would be $85 and I still said to come out is a complete lie. It amazing what a compony will do to make there self look better. Do not go here go some where with real reviews.
Regarding comments made by Aaron Bratton here is the truth: Customer called to complain, we discounted bill even though accurate in interest of satisfying customer & then he STILL filed a complaint, based on his lies. He claimed he asked for an estimate when he called in, which he never did. Our technician provided a service, checking panels & tightened all connections then checked continuity and he just didnt want to pay...we had to threaten court before he finally paid over a month later (the discounted amount). Spoke to the technician, he said guy asked for estimate when he called before going out, technician told him we dont give estimates for service work that price is $85 an hour for labor & did he still want him to come...Mr. Bratton told him to come on over to check it out. Regarding the borrowing of a screwdriver customer had his tools on table beside panel where he had been trying to repair his self before calling us...instead of going back to truck in rain to get his own screwdriver tech borrowed customers which he offered as it was laying right there. So of course tech has own tools & of course tech tightened all connections, unlike what Mr Bratton claims, why else did he need screwdriver mentioned? We have been in business in Wilmington, family owned & operated, for over 60 years and sadly cannot make every customer happy despite our best efforts to do so. Our longevity in the community speaks for itself.
When it comes to customer service and value these folks are A+++. From my experience in dealing with Hodges they are a company you can trust 100% to get the job done and done right for the right price. Angela has a wonderful customer service demeanor and never forgets a customer. Always a pleasure to do business!
The previous reviewer is obviously a disgruntled customer who called Hodges, wanted the job done, Hodges responded promptly with a technician, repaired the problem professionally & when they got their bill they didn't like it & did not understand that the time an electrician is at your house is not the only time involved in your job. The time starts for a job when the electrician leaves in route to that job & for when the electrician stops to pick up materials for the job in route that is also time charged to job. Picking up material in route to job actually saves time & money, as the electrician doesn't have to leave the job, go to supply house, then come back to finish. Hodges Electric is a family owned business since 1957 & prides itself on fair services. They respond to calls promptly and have some of the lowest rates in town, providing quality service.
Hodges Electric Co is a UK Electrician based in Wilmington, South East England. Hodges Electric Co is located at 3911 Wrightsville Ave, Wilmington, NC 28403, USA, Wilmington, South East England 28403, UK.
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